Warranty

Conditions

100% Silk Duvets, Underlays, Pillows and Pillowcases are guaranteed against faulty workmanship for a period of 5 years from purchase date. Please retain your receipt of purchase. Please note – The guarantee does not cover normal wear and tear or product abuse by the purchaser.

Other Accessories are guaranteed against faulty workmanship for a period of 5 years from purchase date. Please note- The guarantee does not cover normal wear and tear or product abuse by the purchaser.

Sheet sets are guaranteed against faulty workmanship for a period of 5 years from date of purchase. Please note – The guarantee does not cover normal wear and tear, product abuse by the purchaser, nor failure to follow washing instructions that can cause shrinkage.

If the goods were not received in perfect condition and were damaged via the courier please return within 14 working days. Serenelife NZ Ltd will be happy to replace the damaged goods provided they remain unused and in their original package.
SERENELIFE NZ LTD

FAQ

Is the Serenelife bedding machine washed?

Yes,Serenelife’s Bamboo,Tencel Sheets,wondersheet and silk pillowcases are Machine wash in cold water with mild liquid biodegradable detergent without added bleach or whiteners. Dry on low setting. Remove before completely dry to fold & iron.
We highly recommend your silk Duvets to dry clean for durability.
You can put your silk Duvet in the sun to refresh for 1-2 hours.

What is thread count and is it important?

We do not believe in thread count as this is a misleading concept. There are so many companies that claim 1000 Thread count but with poor quality fabric and because you cannot figure out exact thread count unless you take your product for a lab test.

  • Thread count does not define a sheet’s quality.
  • Thread count is the number of warp and weft threads found in one square inch of fabric.High-quality bedding, if properly cared for, can last for many years.
  • Many think that luxury or high-quality sheets are delicate; this is not the case.
What pillows are suitable?
  • Back sleepers: choose a medium-firm pillow
  • Side sleepers: choose a medium to firm pillow
  • Front sleepers: choose a soft to medium pillow
What type of Silk do you use?

100% long strand,25 Momme Mulberry silk. AAA+ Quality.

What are Mulberry Silk Duvets?

Serenelife never ever compromise on quality that’s why we choose only the finest silk fibers and fabrics available in the world. Our Silk Duvets are hand made by using Extra long Mulberry silk fibers carefully spread and hand sewn, high quality finish wrapped in Tencel fabric for pure Luxury.

What is 25 MOMME?

Momme is used as a unit of weight measurements for real silk. Higher the Momme,it will be dense and heavier fabric. That means 35% more silk than 22 Momme.

What makes your bedding Luxury?

At Serenelife,We make sure that our Products and raw materials are sourced from reputed suppliers who guarantee durability and timeless products. Our Bedding is made of natural fabrics and fibers which is very gentle on your skin and you just feel snugging.

Do You Have anti Allergy Bedding?

We take care of our Kiwi Community that is why we go the extra mile to back up our products.All our bedding is made up of highest quality natural fabrics and fibers which are free from harmful chemicals . Shop with confidence Serenelife’s Luxury bedding.

What are the sizes of your Bedding?

Being mattress Manufacturers in New Zealand we do know that every Mattress is different and Specially Luxury Beds are very high and thick. The sizes of our Fitted sheets are generous that even Super King fitted sheets can easily fit on Californian sizes mattresses.

Ask Anything..

Call Us

+64 9 250 1881